Customer Satisfaction

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Recording Link Now Available: Cuyahoga Community College’s approach to ERP Revitalization

Sixteen months ago Cuyahoga Community College (Tri-C®) came face-to-face with a challenging situation. Their Banner SIS had been in place for 10 years, they had performed regular updates, and yet were not delighted with the system.

Hear their story:  http://www.sungardhe.com/createchange/

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Summit Presentation Submission Deadline Extended to Wed 10/13

The Summit call-for-presentations system experienced performance issues Friday due to the significant volume of sessions that were being submitted. We apologize for the inconvenience and have extended the deadline to Wednesday, October 13.

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SunGard: Be a Little More Open?

Request for SunGard to demonstrate their openness by making SunGard Summit materials freely and openly available.
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The SGHE Community Source Initiatve: A First Step into the Learning Cloud?

Writing here in the SunGard Higher Education Commons about how "Software ecosystems shorten the distance to value," my colleague Darren Wesemann makes a compelling case for SGHE's "Community Source Initiative," a collaborative effort led by Bill Thirsk (Marist College), Jack Kramer (SGHE) and others. In his comments, Darren invokes the "wisdom of the crowd" principle that is the cornerstone of what I believe can become the "learning cloud," prov...
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New RPE Management Process

Important components of the vision of an open digital campus are transparency and collaboration.  At SunGard Higher Education, we are continually evaluating our processes and identifying where we can incorporate more transparency and customer collaboration.  Submitting a Request for Product Enhancement (RPE) is one way in which you collaborate with us to ensure our solutions meet the your diverse needs.

 

Unfortunately, over the years,...