Company Serving Higher Ed

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Getting ready for the EDEN Research workshop

I’m now in England, about to attend the EDEN Research Workshop on research into online learning that starts tomorrow (Sunday) in Oxford, with the event being hosted by the UK Open University, one of the main sources of systematic research in online learning. (EDEN is the European Distance and e-Learning Network) This is one of my favourite […]
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The strengths and weaknesses of MOOCs: Part I

How many times has an author cried: ‘Oh, God, I wish I’d never started on this!’? Well, I wanted to have a short section on MOOCs within a chapter on design models for teaching and learning in my online textbook, ‘Teaching in a Digital Age‘ and it is probably poetic justice that the section on MOOCs […]
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What students learned from an MIT physics MOOC

Colvin, K. et al. (2014) Learning an Introductory Physics MOOC: All Cohorts Learn Equally, Including On-Campus Class, IRRODL, Vol. 15, No. 4 Why this paper? I don’t normally review individual journal articles, but I am making an exception in this case for several reasons: it is the only research publication I have seen that attempts to […]
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Review of ‘Online Distance Education: Towards a Research Agenda.’

Zawacki-Richter, O. and Anderson, T. (eds.) (2014) Online Distance Education: Towards a Research Agenda Athabasca AB: AU Press, pp. 508 It is somewhat daunting to review a book of over 500 pages of research on any topic. I doubt if few other than the editors are likely to read this book from cover to cover. It is more […]
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Amen to “Be the Change You See”

Have you read this article yet? If not, I suggest you do. I came across this post from Susan Grajek (Educause) a few months ago when it first came out, but revisited it post-Educause as our team returned from the conference and many of these themes were highlighted when talking to clients and colleagues from different campuses.
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Overheard

Now that I’m almost done the annual NoelLevitz-to-CRMSummit-to-ACT-to-NACAC-to-Educause-to-Dreamforce tour, I’ve noticed a series of topics that keep cropping up in my conversations: 1/3rd of colleges are thriving, 1/3rd are striving and 1/3rd are struggling.  For those struggling, the annual rotating door of admissions directors occurred at many.
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Homecoming Through a Different Lens

It is homecoming time at colleges and universities across the country. Rivalrous football games with savory smelling tailgate culinary efforts are often part of an agenda-packed week on campus. But what if your campus doesn’t have a football team to drive alumni home?
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No Better Way to Read an Application

After 19 years in the MIT Sloan Admissions office, it is safe to say that I have seen how admissions has evolved and how the technological advancements have enhanced the process for many institutions. The admissions office at MIT Sloan, led by Senior Director of Admissions Rod Garcia, has always been on the cutting edge of admissions technology.
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Dirty Word #2: Customer

NOTE: Read my previous blog post about what “I believe” to help put my thoughts below into context. There’s been a long discussion continuing on Eric Hoover’s article in the Chronicle of Higher Education related to the presentation I did this summer at the ACT conference (up to 132 comments as of the writing of this post). One particular thread caught my attention – the idea of what to call “them.”  Do...
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The hard truth about your CRM

When you’ve been implementing and support CRM solutions as long as we have, you start to see a trend line as to what works and what doesn’t. Sometimes clients don’t want to hear the truth (go ahead, insert movie quote here) but a CRM solution, while being simply a tool, is an important tool to assist you and your team to be more successful and efficient (note that I said “assist” here).