Building Organizational Capacity


Building Organizational Capacity for Action Analytics

The results of the First and Second National Symposium on Action Analytics have been translated into several key resources that will guide the Action Analytics Community of Practice:

  • Building Organizational Capacity for Action Analytics
  • A National Agenda for Action Analytics
  • Summary: Second National Symposium on Action Analytics
  • Summary: First National Symposium on Action Analytics

The full set of PDFs on the presentations on the two National Symposia can be found in two Wikis.


The Financial Environment for Higher Education

Dennis Jones, NCHEMS - SCUP Board of Directors, April 16, 2010

This presentation provides fresh information on Dennis Jones’ earlier work on the financial crisis facing higher education and the elusive nature of financial sustainability.


Through Cycle Mindset for Dealing with the Recession

Paul Jansen, McKinsey & Company - Forum on the Future of Higher Education, June 16, 2009

This presentation explores the likely impacts of the Great Recession on higher education.  It traces reactions to past recessions. It suggests the possibilities for institutional strategies to weather the storm.  These three strategies are 1) bridging, 2) “don’t waste a good crisis” and 3) through cycle.  The through cycle approach involves: 1)  We will not waste the crisis in terms of resetting our internal cost and will use our aggressive approach to shift resources to strategic priorities and 2) We will exploit weaknesses in competitors to acquire new customers, talent and competitors.


Making Analytics Understandable and Strategic

Donald M. Norris - March 18, 2009

This webinar describes how to make analytics understandable and strategic on your campus, exploring the following issues:

•  What Is Causing the Interest in Analytics? What Are the Institution’s Analytics  Challenges?
•  What Is the Map of Data Sources and Analytic Applications – Yesterday, Today and Tomorrow?
•  What Is the Level of Campus Readiness for Action Analytics?
•  What Are the Reporting, Query, and Analytics Needs?  Using the Davenport/Harris Typology.
•  How Do You Make Action Analytics a Strategic Change Initiative?
•  How Will You Know When Analytics is Understandable and Strategic?


Higher Expectations and Fewer Resources: What's a SHEEO to Do?

Dennis Jones, NCHEMS - SHEEO Annual Meeting, July 17, 2009

This presentation confronts two harsh, countervailing forces: 1) higher expectations for increased enrollment and baccalaureate production and 2) diminished financial resources and increasing minority demographics that in combination make raising enrollments problematic.  Dennis Jones suggests a combination of short-term and longer-term measures necessary to address this untenable situation.


President's Emerging Leader Program: Academic Analytics Project

University of Minnesota, August 2009

The University of Minnesota has deployed analytics in support of its Emerging Leader Program.


Making Knowledge Services Work in Higher Education

Donald Norris, Paul Lefrere and Jon Mason - EDUCAUSE Review, September/October 2006

This article from EDUCAUSE Review explores the impact of Web Services to enable a new generation of Knowledge Services in Higher Education.


Value Added: New Leadership Goals in the Era of Accountability

Anna Caraveli and Donald Norris - June 2006

This article explores the need to refocus, during times of accountability and constrained resources, from an emphasis on quality to a focus on value.  Value is based on outcomes, the experiences through which they are achieved, and price. Examples are provided of institutions taking a value orientation in different ways.


What Every Campus Leader Needs to Know About Action Analytics

Donald Norris and Joan Leonard - Strategic Initiatives, Inc., March 10, 2008

This white paper compares the approaches which institutions can follow to build or buy advanced analytic applications that combine data warehouse capabilities, extract transfer and load (ETL), online analytic processing (OLAP), business intelligence tools, and presentation and visualization capabilities.  The paper review the questions campus leadership should answer in addressing their analytic needs.


Linking Analytics to Lifting out of Recession

Donald M. Norris and Linda Baer - National Symposium on Action Analytics, October 15, 2009

This is one of two White Papers distributed prior to the First National Symposium.  It shows how analytics will be a critical element in dealing with the impact of the “Great Recession” and reimagining higher education, post-recession.  This paper offers a portfolio of actions which institutional leaders and trustees, state-level policy makers, and other stakeholders can take to improve efficiencies, innovate and transform practices, and develop new revenues in ways that will establish financial sustainability.