Change Management


What is the “Analytics Capacity Gap?”

Donald M. Norris – President Strategic Initiatives, Inc.

Linda Baer – Senior Program Officer, The Bill & Melinda Gates Foundation


We have utilized our conversations with representatives of leading institutional analytics practitioners and vendors to develop some preliminary insights on the state of organizational capacity for analytics in higher education.  The focus has been on how to optimize student success and institutional productivity...


Not Much Reimagination in Lifting Out of Recession

Karin Fischer - The Chronicle of Higher Education, September 14, 2010


At the recent meeting of the Organization for Economic Cooperation and Development (OECD), Soumitra Dutta, a professor of business and technology at Insead, critiqued higher education for largely missing the opportunity to use the recession to stimulate significant change.  Even with a "dose of hot water" caused by the recession, Mr. Dutta said, most universities have tinkered at the margins, freezing faculty recruitment and reducing administrative expenses, rather than taking a hard look at how they do business.


This theme was carried forward by Peter Smith, Vice President for Academic Strategies and Development, who observed that a student-centric, employment-focused experience was desired by students seeking to lift out of recession.  "Do it better, cheaper, or more appropriately—that's the metric for universities," he said...


What exactly do we want?

List specifics problems you face and what information would resolve the problem.


Through Cycle Mindset for Dealing with the Recession

Paul Jansen, McKinsey & Company - Forum on the Future of Higher Education, June 16, 2009

This presentation explores the likely impacts of the Great Recession on higher education.  It traces reactions to past recessions. It suggests the possibilities for institutional strategies to weather the storm.  These three strategies are 1) bridging, 2) “don’t waste a good crisis” and 3) through cycle.  The through cycle approach involves: 1)  We will not waste the crisis in terms of resetting our internal cost and will use our aggressive approach to shift resources to strategic priorities and 2) We will exploit weaknesses in competitors to acquire new customers, talent and competitors.


Making Analytics Understandable and Strategic

Donald M. Norris - March 18, 2009

This webinar describes how to make analytics understandable and strategic on your campus, exploring the following issues:

•  What Is Causing the Interest in Analytics? What Are the Institution’s Analytics  Challenges?
•  What Is the Map of Data Sources and Analytic Applications – Yesterday, Today and Tomorrow?
•  What Is the Level of Campus Readiness for Action Analytics?
•  What Are the Reporting, Query, and Analytics Needs?  Using the Davenport/Harris Typology.
•  How Do You Make Action Analytics a Strategic Change Initiative?
•  How Will You Know When Analytics is Understandable and Strategic?


Higher Expectations and Fewer Resources: What's a SHEEO to Do?

Dennis Jones, NCHEMS - SHEEO Annual Meeting, July 17, 2009

This presentation confronts two harsh, countervailing forces: 1) higher expectations for increased enrollment and baccalaureate production and 2) diminished financial resources and increasing minority demographics that in combination make raising enrollments problematic.  Dennis Jones suggests a combination of short-term and longer-term measures necessary to address this untenable situation.


Cuyahoga Community College Gains Institutional Intelligence from SQL Server

Microsoft SQL Server Customer Solutions Case Study, April 2008

This case study describes how Cuyahoga State University utilized consulting assistance to build its own advanced BI application, which it is deploying comprehensively in “institutional intelligence” to support academic and administrative decision making.


What Every Campus Leader Needs to Know About Action Analytics

Donald Norris and Joan Leonard - Strategic Initiatives, Inc., March 10, 2008

This white paper compares the approaches which institutions can follow to build or buy advanced analytic applications that combine data warehouse capabilities, extract transfer and load (ETL), online analytic processing (OLAP), business intelligence tools, and presentation and visualization capabilities.  The paper review the questions campus leadership should answer in addressing their analytic needs.


Framing Action Analytics and Putting Them to Work

Donald Norris, Joan Leonard, Louis Pugliese, Linda Baer, and Paul Lefrere - EDUCAUSE Review, January/February 2008

This electronic article accompanied the ”Action Analytics: Measuring and Improving Performance That Matters in Higher Education” article in the EDUCAUSE Review and focused on some of the particular uses to which analytics could be put in institutions.


Action Analytics: Measuring and Improving Performance That Matters in Higher Education

Donald Norris, Linda Baer, Joan Leonard, Louis Pugliese, and Paul Lefrere - EDUCAUSE Review, January/February 2008

This is the article from EDUCAUSE Review that defined Action Analytics, a revived approach to analytics that didn’t just enable action, but demanded it.  Action Analytics capitalizes on Web 2.0 technologies and the demands for greater accountability and performance improvement to set a new standard for analytics-guided initiatives that spanned PK-20, linked work and learning, and focused on the need to perpetually fill fresh knowledge.  This article also describes the organizational capacity building and change management necessary to achieve action analytics.